Certifications and Quality Policy

For Metaenergia, obtaining a certification means guaranteeing a high quality standard to its customers, partners and employees: a pact of trust that it respects and pursues every day.

Certifications

ISO 9001

 

Customer satisfaction, our most important goal

It is the internationally recognized reference standard for quality management. It is suitable for any organization that intends to respond to the growing competitiveness in the markets by improving customer satisfaction and loyalty, rationalizing internal processes and consequently reducing waste and inefficiencies.

Outline ways to achieve high performance by putting processes in place to improve operational efficiency at all levels.

The fundamental cornerstones on which the great success of the standard is based are on the one hand the reduction of the risk of not respecting what is promised to customers (guarantee of maintaining the commitments made) and on the other, the ability to keep processes under control through the performance measurement and identification of suitable indicators.

We can compare the ISO 9001 certification to a sort of “license” which certifies the quality of a company and attention to its customers.

Quality policy

Metaenergia S.p.A.

The Quality Policy

METAENERGIA Spa considers Quality a conditioning and strategic factor in the exercise and development of industrial activities. Therefore METAENERGIA Spa in the management of business activities has adopted a Quality Policy, addressed:

  • to customer satisfaction
  • to the analysis and correct management of the risks that may influence the quality management system
  • the reasonable and constant improvement of quality, prevention and protection activities
  • to the solution of environmental problems
  • to identify possible development opportunities.

Corporate action is therefore aimed at satisfying not only production needs, but also the needs of environmental protection and worker protection, addressing these issues with a proactive attitude.

The Quality Policy is based on the following principles:

  • analysis of the context and understanding of the needs and expectations of interested parties;
  • process monitoring, continuous improvement and reduction of inefficiencies in the organizational and technical management of the Company;
  • maintain a risk based thinking approach to plan the quality management system;
  • the complete satisfaction of the Customer’s needs, even at the expense of company profitability, in order to increase his satisfaction;
  • the complete satisfaction of the mandatory requirements relating to the provision of services;
  • the effective communication to the customer of the added value of the services provided, often deriving from the use of services that comply with the requirements of the customer, exceeding them where possible in terms of quality, as well as from the certification of its quality management system;
  • the employment of staff regularly employed and supervised, according to the legislation on labor law;
  • the satisfaction of the staff of the organization and the creation of a constructive collaboration climate.

Privacy policy

Cookies policy

Terms & conditions

Work with us

            

Metaenergia S.p.A.
Legal and operative site: Via Barberini, 86 – 00187 Roma (IT)
Tax code and VAT number N. 10384791009 – Registered in the Rome Business Register Rea n°1228443
Subject to the direction and coordination of META.LUX Sa